Follow Through

Only R 499.00 (incl VAT)

8.0 CPD Points

Introduction

We have five Follow Through courses available in this series that focus on upselling opportunities, preventing buyer’s remorse, email etiquette follow through, customer feedback and satisfaction, keeping customers for life. Each course averages 15 minutes to complete with a post assessment included for each course. The Application Activity forms will allow the participant to apply the learnings in their own scenario and environment.

Course Highlights

  • General
  • Customer Feedback and Satisfaction Survey
  • Email Etiquette
  • keeping Customers For Life
  • Preventing Buyer's Remorse
  • Upselling Opportunities

Who Should Enrol

Managers, Team Leaders and Young Professionals

Course Design

Online Course

Course Content

We have five Follow Through courses available in this series that focus on upselling opportunities, preventing buyer’s remorse, email etiquette follow through, customer feedback and satisfaction, keeping customers for life. Each course averages 15 minutes to complete with a post assessment included for each course. The Application Activity forms will allow the participant to apply the learnings in their own scenario and environment

Course Highlights

It’s not the “close” or confirmation that terminates your sales action, but follow-through. It not only helps the sale stick, but also provides opportunities for additional sales. Follow-through prevents sales “slippage,” provides up-selling opportunities, and makes more sales in less time with qualified leads and referrals. Money is made only by attracting and keeping customers. The real mission of every business must therefore be to create and retain customers, so that the business can be profitable. Discover the ten ways to create brand loyalty.

Learning Outcomes

On completion of this course/article candidates will be able to:

  • Explain the importance of follow-through.
  • Initiate and work up-selling opportunities.
  • Explain the causes of buyer’s remorse.
  • Identify the Five C’s to email etiquette.
  • Explain how to "Take the HEAT" in difficult situations.

Assessment

Online assessment on completion

Accreditation

The Marketing Association of South Africa (MASA)
8 CPD Points at MPSA level
Category: Marketing 
CPD Approval Number: MA CL 19014