Service Attitude

Only R 499.00 (incl VAT)

8.0 CPD Points

Introduction

We have five Service Attitude courses available in this series that focus on getting and giving help, mentoring peers, coaching peers, customer experience and managing customer expectations. Each course averages 15 minutes to complete with a post assessment included for each course. The Application Activity forms will allow the participant to apply the learnings in their own scenario and environment.

Course Highlights

  • General
  • Avoiding Service Mistakes
  • Character & Integrity
  • Equal Respect
  • Maintaining a Positive Attitude
  • Service Resiliency

Who Should Enrol

Managers, Team Leaders and Young Professionals

Course Design

Online Course

Course Content

We have five Service Attitude courses available in this series that focus on getting and giving help, mentoring peers, coaching peers, customer experience and managing customer expectations. Each course averages 15 minutes to complete with a post assessment included for each course. The Application Activity forms will allow the participant to apply the learnings in their own scenario and environment.

Course Highlights

According to a Stanford Research Institute study, success is 88% attitude and only 12% education. Maintaining a positive attitude is an important factor in your ability to succeed in life and stay resilient through tough times. Serving customers is rewarding, but sometimes challenging work. Discover what skills are required for a great service attitude.

Learning Outcomes

On completion of this course/article candidates will be able to:

  • Describe suitability requirements for being an effective service provider.
  • Describe the qualities of exemplary service character.
  • Implement 6 strategies for cultivating exceptional service character.
  • Apply 10 ways to show equal respect for customers.
  • Assess your current levels of service resiliency.

Assessment

Online assessment on completion

Accreditation

The Marketing Association of South Africa (MASA)
8 CPD Points at MPSA level
Category: Marketing 
CPD Approval Number: MA CL 19026